BPI experiences "Internal Data Processing Error", not a Hack (June 6, 2017)

by - 7:02 PM

Bank of the Philippines Islands reported earlier today an "Internal Data processing error" after reports from clients that there are unsolicited withdrawals or deposits to their accounts. Hours later, BPI posted an inconvenience status on their Facebook page.

BPI Advisory
BPI Advisory

Original Message (via BPI Facebook Page)

“Due to an internal data processing error, some clients may have seen their accounts debited twice or credited twice for a past transaction. We are currently correcting the mispostings. We apologize for the inconvenience that this may have caused.”


Further to our announcement this morning, we have identified an internal system error that caused some transactions occurring between April 27 and May 2 to be double-posted as of June 6.

We have identified the root cause of this error, and are temporarily suspending access to electronic channels to speed up rectification. All BPI branches will open on time this morning and will continue to service your needs.

We anticipate full resolution of this error within today. We wish to reassure our clients that this matter will be resolved expediently and that none of them will lose money from this incident.

For more updates from BPI, follow their Social Media accounts:
Twitter: @talktobpi
Facebook: @bpi

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