Big Restaurant Chains go for safer contactless transactions with PayMaya

by - 4:01 AM

[15 JULY 2020]  The country's top quick-service restaurants (QSRs) have tapped PayMaya to deploy contactless payments in-store, via drive-thru, and through their respective online delivery portals in order to bring a safer and more hygienic environment for its customers and store frontliners.

Industry leaders like Jollibee Group, McDonald’s and KFC have adopted PayMaya's end-to-end digital payments solutions for enterprise - starting with One by PayMaya Point of Sale (POS) devices for in-store and drive-thru, to PayMaya's payment gateway and digital invoicing solutions for online orders. These efforts are in line with the recent guidelines issued by the Department of Trade and Industry (DTI) wherein alternative payment options are encouraged as part of compliance with health and safety protocols.

“Cashless is now emerging as the preferred mode of payment for consumers as Filipinos embrace health and safety protocols under the New Normal. With QSRs adopting PayMaya's end-to-end digital payments solutions, customers and frontliners alike are experiencing a better way to pay that's also safer, more convenient, and rewarding - whether the transaction is for dine in, drive-thru, or orders via website or chat," said PayMaya President Shailesh Baidwan.

To help contain the spread of the COVID-19 virus for dine-in and drive-thru: Jollibee Group brands, McDonald’s, and KFC have deployed have deployed One by PayMaya POS device in their respective branches to enable customers to scan-to-pay via PayMaya QR, or tap, dip, or swipe using their Visa, Mastercard, and JCB credit, debit, and prepaid cards.

In parallel to enabling cashless payments in their respective store branches, QSRs are strengthening their online channels by enabling digital payment acceptance through the PayMaya Checkout payment gateway.

McDonald's, for example, has been accepting cashless payments through their McDelivery website (, the McDelivery PH App, and soon, via McDonald’s Messenger. They are the first QSR to scale cashless payments back in 2018.

Various brands under Jollibee Group such as Jollibee, Chowking, Mang Inasal, Greenwich, Burger King and Red Ribbon have introduced digital payments through credit/debit cards and via Pay with PayMaya through Facebook Messenger chatbots as a response to the growing trend of "conversational commerce." Aside from that, Panda Express and Pho24 have implemented PayMaya’s Digital Invoice solution in their ordering system.

KFC, meanwhile, offers an array of digital payment options at its website (, which allows ordering via delivery and through store pick-up for advanced ordering.

PayMaya’s Digital Invoice solution eases the process of ordering through the fast food chain’s delivery websites or respective hotlines. It allows customers to receive an invoice with a payment link via SMS or email so that they can also pay using their mobile number linked to their PayMaya account or use any Visa, MasterCard, or JCB credit, debit, and prepaid card for the transaction.

With the economy opening up from quarantine measures, the food and restaurant industry is instituting health and safety protocols, including making cashless acceptance part of the standard options of doing business under the New Normal. This is in compliance with the recent guidelines on the implementation of minimum health protocols issued by the DTI last June 22. Under DTI Memorandum 20-37, restaurants in General Community Quarantine (GCQ) areas may open at thirty percent (30%) operational capacity, provided that venue capacity allows for social distancing protocols and are compliant with the proper protocols prescribed by the DTI. Meanwhile, for areas under Modified General Community Quarantine (MGCQ), the establishments may operate at a maximum of fifty percent (50%) capacity for their dine-in services.

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