Cebu Pacific Improves Travel Fund, Voucher Policies

by - 2:22 AM

Cebu Pacific (PSE: CEB), the Philippines’ leading airline, makes significant improvements in its customer policies by offering non-expiring travel funds and extending the validity of travel vouchers to provide passengers with a better travel experience.

Effective August 1, 2023, CEB rolled out the following changes:

1.       NO EXPIRATION OF TRAVEL FUNDS. Previously, travel funds were valid for six (6) months from the date of conversion. However, under the new policy, travel funds will no longer have an expiration date. Passengers can now use their travel funds as a virtual wallet to pay for new bookings or add-ons in the future without any time constraints.

In addition, those with a MyCebuPacific account can use their non-expiring travel funds not only for themselves but also for booking flights on behalf of their family members or friends, adding an element of convenience and support for their loved ones' travel arrangements.

2.       LONGER TRAVEL VOUCHER VALIDITY. Travel vouchers will now be valid for 18 months, compared to the previous six (6) months. This allows passengers more time to use them for booking flights.

This latest initiative by Cebu Pacific highlights its commitment to listening to its passengers and adapting its services to meet their evolving travel needs. By putting customers' convenience and satisfaction at the forefront, Cebu Pacific is steadfast in maintaining its position as a customer-centric airline.

“The improvements in our customer care policies, especially the non-expiry of our Travel Fund, is a testament to our commitment to our passengers and our promise to keep listening and improving. With these enhancements, we hope to make air travel even more accessible to every Juan,” said Candice Iyog, CEB Chief Marketing and Customer Experience Officer.

The airline also continues to provide convenient travel opportunities for Cebu travelers as it increases flight frequencies to 11 destinations from Mactan-Cebu International Airport (MCIA).

Starting this August, CEB will fly more frequently to the following destinations from Cebu:

Cebu remains CEB’s biggest hub outside Manila as it offers direct flights to 23 domestic and five international destinations from MCIA. This is equivalent to a total of 676 flights per week for August alone.

“Cebu holds a special place in Cebu Pacific’s history as this is where we flew our first flight 27 years ago. In this dynamic and challenging industry, our commitment to Cebuanos and all our passengers remains the same --- to provide safe, reliable, and affordable air travel to every Juan,” Iyog said.

To encourage travel, CEB is launching a seat sale allowing travelers from Cebu to book their flights until August 10 to select domestic and international destinations for as low as PHP 399 one-way base fare, exclusive of surcharges and other fees. The travel period is from September 1 to December 31, 2023.

CEB currently flies to 35 domestic and 23 international destinations, spanning Asia, Australia, and the Middle East.

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