Last week, we just got back our power in our area. Thank God I created a repair ticket in advance - days after Typhoon Odette struck the Visayas and Mindanao. With this special article, I will show you the steps how to report a repair online using PLDT Home Channels.

STEP BY STEP. 

Here's a quick guide on how to report a repair on your PLDT Home internet without calling 171.

1. Open your Facebook and search for PLDT Home or you may click this LINK.

2. Click Message and send MENU

3. Click Report a Problem

4. Enter your area code and telephone number (ex. 0288888171)

5. Enter your 10-digit PLDT account number (ex. 0222233311)

6. Wait for your repair ticket number

How to follow up on existing repair ticket numbers?

1. Open your Facebook and search for PLDT Home or you may click this LINK.

2. Click Message and send MENU

3. Click Follow up and Choose Repair

4. Then wait for the details to be sent via chat or wait for the available Agent.

I hope everyone is starting to get back on their feet. Fighting always!!!