How To Report Your PLDT Internet After Typhoon Odette?

by - 3:18 AM

Last week, we just got back our power in our area. Thank God I created a repair ticket in advance - days after Typhoon Odette struck the Visayas and Mindanao. With this special article, I will show you the steps how to report a repair online using PLDT Home Channels.

How To Report Your PLDT Internet After Typhoon Odette?



STEP BY STEP. 

Here's a quick guide on how to report a repair on your PLDT Home internet without calling 171.

1. Open your Facebook and search for PLDT Home or you may click this LINK.

2. Click Message and send MENU

3. Click Report a Problem

How To Report Your PLDT Internet After Typhoon Odette?


4. Enter your area code and telephone number (ex. 0288888171)

5. Enter your 10-digit PLDT account number (ex. 0222233311)

6. Wait for your repair ticket number


How to follow up on existing repair ticket numbers?

1. Open your Facebook and search for PLDT Home or you may click this LINK.

2. Click Message and send MENU

3. Click Follow up and Choose Repair

How To Report Your PLDT Internet After Typhoon Odette?


4. Then wait for the details to be sent via chat or wait for the available Agent.


I hope everyone is starting to get back on their feet. Fighting always!!! 

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